Questions

When will my order be processed?
Normal turnaround orders ship within 24 hours.

Express shipments (overnight, 2-day, 3-day express saver) received by 1:00 PM EST will ship the same day, with no rush charge.

How are shipping costs determined?                                        

Shipping costs are determined by the weight of the package, where it is going and the shipping method you select during checkout (eg. economy, standard or express).

Can you ship internationally?                                              

Yes! However, please note that destinations outside of the US may incur higher shipping costs.

How will I know when my order is shipped?                                  

You will receive a shipping confirmation via e-mail when your order ships. This confirmation will include the order tracking number(s) and a link so that you can track the shipment online.

Can I cancel an order once it has been placed?                            

Once an order is submitted, it processes very quickly. To cancel an order, please contact Customer Service at scratchsupport@fsifulfillment.com. Cancellation requests will be handled on an individual basis and generally need to be requested within one hour of placing the order for proper processing.

What is your return and exchange policy?                                  

Your satisfaction is very important to us! If you should discover that a product you ordered is damaged, please contact Customer Service at scratchsupport@fsifulfillment.com for a return authorization. Please note, damage claims must be made within 24 hours of receipt of merchandise.

Once you have a return authorization number:
1. Write that number in a prominent location on the outside of the shipping box.
2. Secure the merchandise in its original packaging and place in box.
3. Enclose a detailed description of your item
4. Return ship the merchandise via a pre-paid method to the following address:             

Fulfillment Strategies International
Attn: RA # ____________________
7800 The Bluffs, Suite C
Austell, GA 30168

Returns will not be accepted without a valid RA number! Unfortunately, shipping charges are not refundable.

How long will it take to receive credit for my return?                

You should receive a credit within 7-10 business days after the receipt and verification of the returned merchandise.

Who can I contact if I have additional questions?
If you cannot find the answer to your question here, please contact Customer Service at scratchsupport@fsifulfillment.com.